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10 years ago
Wednesday, October 29, 2008
Helzberg Diamonds...
...does not stand behind their work. 3 years after having my engagement ring soldered to my wedding band - my diamond falls out. It may not have been the biggest diamond, but I can assure you - you won't find a diamond on just anyone's fingers with higher grades than this one. Someone is either already lucky or will be when they go get it appraised. It truely and sincerely breaks my heart that the very diamond my husband surprised me with...went to my parents house to ask for my hand in marriage with...the diamond I was so excited to call home about when he proposed - is forever gone from my life. And Helzberg refuses to replace it. If I built a house, I'd have to stand behind it. Regardless of any conditions. If it fell down, I'd be to blame. So, yes I blame YOU Helzberg Diamonds. You suck. You have broken my heart and taken from me something that will never be replaced, because you do crappy work. The end.
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4 comments:
why won't they replace it? this is where justin got my engagement ring as well...and i've paid bucko bucks for their insurance that says they WILL replace it. i would be super mad. can't imagine if this were to happen...
Becaue apparantly I didn't take it in exactly every 6 months. They are trying to say I forged the card. So make sure when you go in there to get your card signed - I'd ask for the employees full name and make sure their initials match what they are signing.
we have had just the opposite experience. take in our rings (and a necklace) in about twice a year for inspection, and they have fixed a clasp, and replaced a stone, no problem. we did have to use there customer service hotline one time, but they took care of it after one phone call. maybe if the local manager won't help, you should call the main office.
We have had nothing but pleasant experiences with this company. We know from experience that they stand behind the merchandise they sell as long as the warranty guidelines are followed. Just as with any other item you purchase, if you void the warranty by not addressing routine service issues then it becomes your problem.
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